Chillz Gel Mat: Real Tree Edition
Chillz Gel Mat: Real Tree Edition
The Chillz Gel Pad offers a non toxic, pressure-activated cooling solution for your pet. Featuring our patented liquid-based cooling gel formula, this mat offers similar benefits as our premium Cool Pet Pad for less.
- Durable material
- Folds easily
- Recharges automatically
- No water, refrigeration or electricity
Note: Due to the nature of this liquid-based formula, the gel may move around in the pad more than our premium, firm-gel used in the Cool Pet Pad. Don't worry – you're still getting the same cooling benefits. See below for a full comparison of our cooling mats!
U.S. Pat. No. 8,720,218 B2
U.S. Pat. No. 9,226,474 B2
U.S. Pat. No. 11,219,191 B2
U.S. Pat. No. 11,375,685 B1
The Chillz Gel Mat is activated by your pet’s weight/body heat. It requires very little weight to activate so even the smallest of pets can cool on the XL mat. Just a short period on the Chillz cooling mat will leave your pet feeling calm, cool and refreshed!
Do not leave the Chillz Gel Mat in direct sunlight or high heat,
this will affect the performance of the product.
Your pet's body heat may cause the pad to warm over time.
When warming occurs, remove pet from pad. Place pad in an area where the room
temperature (ambient air) will cool and recharge the cooling pad for 15-20
Medium - 19.5" x 15.5" x .25"
Large - 35" x 19.5" x .25"
Extra Large - 37" x 31" x .25"
Click here to add a Chillz Gel Mat Cover to your order!
Use soft cloth. Clean with mild soap and wipe clean with warm water. Allow to dry completely before use or storage. Store in a cool, dry location.
This product is not meant for consumption. While the gel is non-toxic, we always recommend taking your pet to the veterinarian if they ingest any part of the Chillz Gel Mat. In some cases, allergic reaction can occur which can affect the health of your pet. If your pet is prone to chewing, DO NOT leave it unattended with the Chillz Gel Mat.
Returns, Replacements & Warranty Information
We try to make it easy, keeping your pet happy is our goal.
We accept returns in NEW CONDITION only within 30 days of purchase.
We only accept returns for items purchased directly on thegreenpetshop.com. If you purchased our products from a different website or physical storefront, please contact the retailer to request a return.
We do not accept scratched, chewed or products covered in fur. We advise if you are buying the cooling pad to purchase a cover or use it with a lightweight sheet until you determine if your dog likes the pad.
For unopened and unused products returned in original, sellable condition within 30 days of the date of purchase, we will extend a full refund of the purchase price (excluding shipping charges). We do not refund original or additional shipping fees when returning defect-free items.
We process refunds within 3 days of receiving the item. We recommend you use a delivery confirmation service.
DEFECTIVE ITEMS: Please send us an email if you feel an item is defective upon opening using the contact us form within 30 days. In many cases, defective items do not need to be returned for a refund.
WRONG SIZE: Please place a new order for the correct size. Send back the other item for a refund. We process refunds within 3 days of receiving the item.
OUR MISTAKE: In cases where we have shipped you an incorrect product, we will issue you a return label. We will re-ship your order at our expense.
EXCHANGES: We are sorry, we don’t do exchanges. Simply reorder the new item and we will refund you for the item you returned.
CANCELLATION POLICY: We are only able to cancel orders that haven't entered the shipping process yet. Orders that have already been shipped cannot be canceled. It may take up to 48 hours to verify the shipment status after we receive your cancellation request. Refunds are processed within 3 days of your order being successfully cancelled at our warehouse.
WARRANTY: The Green Pet Shop warrants to the original consumer, that our products will be free of defects for a period of time (varies based by product) from the date of purchase. The manufacturer’s liability hereunder is limited to replacement of the product. This warranty is void if the product has been damaged by accident, unreasonable use, neglect, tampering, or other causes not arising from defects in material or workmanship.
TO EXERCISE YOUR WARRANTY: If, during your warranty period, your product malfunctions*, please call our office at (847) 480-1616 for a return authorization number. Authorizations will require that you have the original dated proof of purchase.
*Please see product description for use instructions.
Please provide us with your order number, the item(s) you wish to return and the reason for the return. Please make sure to properly package your returns as we are unable to issue credit for damaged merchandise.
For approved returns we will issue a credit within 72 hours via the same method of payment used for the order .
- The Green Pet Shop is not responsible for rips or tears that were not noticed immediately after the package was opened.
- Within 30 days of use we’ll replace a pad with tears or rips for 50% of MSRP with a picture of a damage or rip. The customer pays full shipping and handling.
- Please include a copy of your original receipt and your return merchandise authorization number and send to:
The Green Pet Shop – Returns
770 Lake Cook Rd Ste 120
Deerfield, IL 60015
In cases where we have shipped you an incorrect product, we will issue a return label to have the item picked up. We will re-ship your order at our expense.
If you have any questions regarding these policies, please contact The Green Pet Shop at 1-847-480-1616 or by clicking here.