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Description
Every dog parent knows how careful we need to be with our pet's paws in the winter. Introducing SafeTrac Ice Melt Plus, the ONLY light weight ice melt with INSTANT TRACTION, which is SAFE for pets, people and the planet on all surfaces (including concrete and your lawn) that is sold in the marketplace today!
SafeTrac Ice Melt Plus is 65% lighter weight with comparable surface coverage areas to other brands. Our 3.3 lb container will cover the same surface area as competitors' 10 lb container!
SafeTrac Ice Melt Plus will perform down to -20 degrees Fahrenheit. Our ECO-FRIENDLY formula has 95% fewer chemicals than other brands.
Safely use on any surfaces to create instant traction allowing you to walk on ice creating safe passage for you and your pets. It’s a salt-free formula, so it won’t rust or corrode concrete or other surfaces. In fact, using SafeTrac Ice Melt Plus will actually help aerate your lawn and vegetation in the spring. While our product kernels are on the ground, they continue to work for as long as they are in tact and provide long lasting ice melting power while keeping traction to reduce your risk of slipping. Your home or office entryways will stay cleaner too due to particles not tracking back in like other products.
It not only melts the ice but it soaks up the liquid to create a dry surface. You can easily store in your garage, vehicle, office and our product will never clump or get hard like our competitors rock-salt formulas.
There's no other product that has all the proven benefits, light weight, and works! Try it and you will be AMAZED!
Warranty
Warranty
Returns, Replacements & Warranty Information
We try to make it easy, keeping your pet happy is our goal.
We accept returns in NEW CONDITION only within 30 days of purchase.
We only accept returns for items purchased directly on thegreenpetshop.com. If you purchased our products from a different website or physical storefront, please contact the retailer to request a return.
We do not accept scratched, chewed or products covered in fur. We advise if you are buying the cooling pad to purchase a cover or use it with a lightweight sheet until you determine if your dog likes the pad.
For unopened and unused products returned in original, sellable condition within 30 days of the date of purchase, we will extend a full refund of the purchase price (excluding shipping charges). We do not refund original or additional shipping fees when returning defect-free items.
We process refunds within 3 days of receiving the item. We recommend you use a delivery confirmation service.
DEFECTIVE ITEMS: Please send us an email if you feel an item is defective upon opening using the contact us form within 30 days. In many cases, defective items do not need to be returned for a refund.
WRONG SIZE: Please place a new order for the correct size. Send back the other item for a refund. We process refunds within 3 days of receiving the item.
OUR MISTAKE: In cases where we have shipped you an incorrect product, we will issue you a return label. We will re-ship your order at our expense.
EXCHANGES: We are sorry, we don’t do exchanges. Simply reorder the new item and we will refund you for the item you returned.
WARRANTY: The Green Pet Shop warrants to the original consumer, that our products will be free of defects for a period of time (varies based by product) from the date of purchase. The manufacturer’s liability hereunder is limited to replacement of the product. This warranty is void if the product has been damaged by accident, unreasonable use, neglect, tampering, or other causes not arising from defects in material or workmanship.
TO EXERCISE YOUR WARRANTY: If, during your warranty period, your product malfunctions*, please call our office at (847) 480-1616 for a return authorization number. Authorizations will require that you have the original dated proof of purchase.
*Please see product description for use instructions.
Please provide us with your order number, the item(s) you wish to return and the reason for the return. Please make sure to properly package your returns as we are unable to issue credit for damaged merchandise.
For approved returns we will issue a credit within 72 hours via the same method of payment used for the order .
- The Green Pet Shop is not responsible for rips or tears that were not noticed immediately after the package was opened.
- Within 30 days of use we’ll replace a pad with tears or rips for 50% of MSRP with a picture of a damage or rip. The customer pays full shipping and handling.
- Please include a copy of your original receipt and your return merchandise authorization number and send to:
RETURN ADDRESS
The Green Pet Shop – Returns
770 Lake Cook Rd Ste 120
Deerfield, IL 60015
In cases where we have shipped you an incorrect product, we will issue a return label to have the item picked up. We will re-ship your order at our expense.
If you have any questions regarding these policies, please contact The Green Pet Shop at 1-847-480-1616 or by clicking here.
