CLEARANCE ITEM - All clearance items are final sale: no returns, no exchanges, and warranties do not apply. Please review product details carefully before purchasing.

The Cool Flash Pillow Cover offers an extra layer of protection for your Cool Flash Pillow and provides a clean/fresh look.

Consists of a cotton/polyester blend.

Cool Flash Pillow Pad sold separately.

Machine washable. Tumble dry low heat. Do not bleach.

Returns, Replacements & Warranty Information

We want both you and your pet to love your purchase. If something isn't right, we're here to help.

Returns

We accept returns only for products purchased directly from thegreenpetshop.com.

Eligible returns must meet all of the following requirements:

• Return requests must be submitted within 14 days of delivery
• New and unused
• In the original product packaging
• In original, sellable condition

Customers are responsible for all return shipping costs. We do not provide prepaid return shipping labels for defect-free returns.

Products that are scratched, stained, chewed, covered in pet hair or fur, damaged, soiled, or otherwise show signs of use are not eligible for return or refund.

If you are purchasing a Cool Pet Pad, we recommend using a cover or placing a lightweight sheet over the pad while determining whether your pet likes it. This helps keep the product in returnable condition.

Please do not return used items unless you have been specifically instructed to do so by our Customer Service team.

If a non-returnable item is returned to us, it is not eligible for a refund. We can either:

• Dispose of the item at no charge, or
• Return the item to you at your expense.

Returns are accepted only for purchases made directly through thegreenpetshop.com. If you purchased your product through another retailer or website, please contact that retailer directly regarding their return policy.

How to Request a Return

To request a return, please email customerservice@thegreenpetshop.com within 14 days of delivery.

Please include:

• Your order number
• The item(s) you wish to return
• The reason for the return

All returns require authorization from our Customer Service team. Please do not ship your return until you have received return instructions and approval.

Refunds

For approved returns that are requested within 14 days of delivery and meet our return requirements, we will issue a refund for the purchase price of the item once the return has been received and inspected.

Please note:

• Original shipping charges are non-refundable.
• Refunds are issued to the original payment method within 5 business days after we receive and inspect your return.

We recommend using a shipping service with delivery confirmation when returning merchandise.

Please package your return carefully. We cannot issue refunds for merchandise that is damaged during return shipping.

Exchanges

We do not offer direct exchanges.

If you would like a different item, simply place a new order. Once we receive and approve your eligible return, we will refund the original item in accordance with our return policy.

Final Sale & Clearance Items

All Final Sale and Clearance items are not eligible for return, refund, exchange, or store credit.

Please note:

• Warranties do not apply to Final Sale items.
• Any Final Sale or Clearance items returned to us will be donated and are not eligible for a refund.

By purchasing a Final Sale item, you acknowledge and agree to these terms.

Defective or Damaged Items

If you believe your item is defective upon opening, please contact us within 14 days of delivery using our Contact Us form or by emailing customerservice@thegreenpetshop.com.

In many cases, defective items do not need to be returned in order to receive a refund or replacement.

Each claim is reviewed on a case-by-case basis.

If We Made a Mistake

If we shipped the wrong item, we'll make it right.

We will provide a prepaid return shipping label and reship the correct product at no additional cost to you.

Order Cancellations

If you need to cancel your order because of a promo code issue, please contact customerservice@thegreenpetshop.com for a price adjustment instead of placing a new order.

If you still wish to cancel your order, please email orders@thegreenpetshop.com with the subject line:

CANCEL ORDER

within one hour of placing your order.

Please note:

• Cancellations are not guaranteed, especially during weekends or holidays.
• We will do our best to accommodate your request.
• Refunds and adjustments are processed within 5 business days.

Warranty Information

The Green Pet Shop warrants to the original consumer that our products will be free from defects in materials and workmanship for the applicable warranty period from the original date of purchase. Dated proof of purchase is required for all warranty claims.

Warranty claims and resolutions are determined on a case-by-case basis at the discretion of The Green Pet Shop.

This warranty does not cover damage resulting from accident, improper or unreasonable use, neglect, tampering, normal wear and tear, pet-caused damage, punctures, chewing, scratching, or other causes unrelated to defects in materials or workmanship.

Cool Pet Pad Warranty

Cool Pet Pads are covered by a 12-month limited warranty from the original date of purchase against verified defects in materials and workmanship.

If you purchased your Cool Pet Pad directly from The Green Pet Shop and it arrives ripped, torn or otherwise damaged, please contact us within 48 hours of delivery with dated proof of purchase and photos of the damage.

Rips, tears, punctures or other damage that occur after the product has been opened and used, including damage caused by a pet, are not considered manufacturing defects and are not covered under the warranty.

Third-Party Purchases

Returns, refunds and exchanges for products purchased through a third-party retailer or website must be handled directly through the original retailer and are subject to that retailer’s policies.

The Green Pet Shop cannot guarantee how long a product has been held in inventory by a third-party retailer or reseller, or the conditions under which it was stored or handled prior to purchase. Product deterioration resulting from extended storage, improper storage or handling outside of our control is not considered a manufacturing defect and is not covered under our warranty.

How to Submit a Warranty Claim

To submit a warranty claim, please email customerservice@thegreenpetshop.com.

Please include:

• Your original dated proof of purchase
• Your order number
• Photos of the product and issue
• A brief description of the issue
  

Please refer to the product instructions before submitting a warranty claim, as damage resulting from improper use, care or storage is not covered.

All warranty claims are subject to review and approval by The Green Pet Shop. Please do not return or ship your product unless specifically instructed to do so by our Customer Service team. Our team will provide next steps once your claim has been reviewed.

Return Address

Green Pet – Returns
770 Lake Cook Rd., Suite 120
Deerfield, IL 60015

Shipping Protection

What is Guide Package Protection?

Guide Package Protection protects your order against loss, damage, theft, and more. In just a couple of clicks, you'll receive a refund or replacement for approved claims.

To cover your order, make sure Guide Package protection is checked before you place your order at checkout.

Guide Protection for Green Pet

If you opt out of Guide Package Protection, then Green Pet is not liable for lost, damaged, or stolen items.

How do I file a claim with Guide Package Protection?

If you’ve purchased package protection and need to make a claim, head here to File a Claim.

How do I buy Guide Package Protection?

Guide Package Protection will be available to add once you reach Checkout. Once it is added, it will appear at checkout as a product before your order is placed.

What am I covered for?

Guide Package Protection covers lost, damaged, and stolen packages.

What do I get if my claim is successful?

You have the option of a refund or replacement of your order.

How much does Package Protection cost?

The cost of Guide Package Protection depends on the total value of your order.

How long before my delivery is classified as lost?

If your parcel hasn't had an updated tracking scan in 5 days, it’s considered lost in transit, and you can make a claim.

What happens if my parcel is stolen / if it says delivered but I haven’t received it?

File a claim as normal here and Guide will go ahead and process your claim.

How long do I have to file a claim?

30 – 45 days depending on the claim type. This is from the ship date of the order.

What do I do if I have not purchased shipping protection and my package is lost, stolen, or damaged?

Customers who choose to opt out of package protection acknowledge that Green Pet is not responsible for lost, stolen, or damaged packages.

If an issue occurs, please file a claim directly with the carrier. You are welcome to contact customerservice@thegreenpetshop.com if you would like guidance on how to file a claim with the appropriate carrier.

If you have any questions regarding these policies, please contact The Green Pet Shop by clicking here.